Supplier Agreement for Purchase Orders

Supplier Agreement for Purchase Orders

Supplier Agreement for Purchase Orders

This Supplier Agreement (“Agreement”) outlines the terms and conditions that govern the relationship between TLV VIP Ltd (“Client”) and suppliers (“Supplier”) providing services. By engaging in business with Client, Supplier agrees to the following terms:

1. Maximum Claim for Additional Costs:

Supplier acknowledges and agrees that claims for additional costs due to unforeseen circumstances will be limited to a maximum claim period of 24 hours following the booking’s completion. After this period, neither Supplier can claim, nor is Client liable to pay, any additional costs.

2. Clear Communication Channels:

Both parties commit to maintaining clear, written, and efficient communication to address issues during or after a booking. Regular updates and timely responses are crucial for effective collaboration.

3. Timely Settlement:

Supplier acknowledges the necessity of settling expenses and payments within a reasonable timeframe after a booking’s completion, according to the pre-agreed settlement time frame. This commitment aims to prevent confusion and unexpected charges.

4. Post-Booking Review:

Both parties agree to conduct a post-booking review within 24 hours after a booking’s completion. This review enables open discussion about discrepancies or additional charges, facilitating prompt resolution.

5. Escalation Protocol:

Supplier acknowledges the escalation protocol to manage disputes or exceptional situations requiring urgent attention. This protocol ensures efficient issue resolution, maintaining trust between Client and Supplier.

6. Mutual Value of Partnerships:

Supplier recognizes the value of strong partnerships in achieving smooth operations and client satisfaction. By providing services to Client, Supplier agrees to adhere to the protocols outlined in this Agreement, enhancing business relationships.

7. Quality, Price, and Description:

Supplier agrees that the services provided must align with the quality, price, and description as communicated in their latest correspondence with Client. 

Any discrepancies that are not communicated prior to the booking confirmation, such as reduced quality, increased price or changed description are not accepted by the Client.

8. GDPR and Client Confidentiality:

Supplier acknowledges the importance of adhering to General Data Protection Regulation (GDPR) requirements and maintaining client confidentiality. All personal data shared during the collaboration must be handled in compliance with applicable laws and regulations.

9. Insurance Coverage:

Supplier agrees to maintain sufficient and relevant insurance coverage that adequately covers their activities related to the services provided to Client. Proof of insurance may be requested.

10. Governing Law and Jurisdiction:

This Agreement is governed by the laws of England and Wales. Disputes arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of England and Wales’ courts.

11. Automatic Acceptance and Agreement:

By providing services to Client, Supplier acknowledges automatic acceptance of and agreement to comply with the terms outlined in this Agreement.

This Agreement constitutes the entire understanding between Client and Supplier, governing their collaboration. Supplier acknowledges and agrees to be bound by these terms, fostering a successful partnership.