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TLV VIP Service Terms & Conditions

TLV VIP is a registered limited company in England, UK, number 09524348.

TLV VIP is registered with Tour Operators Liability insurance more than 10m USD to provide travel services including:

  • Airport VIP assistance and private transfers
  • Private guided tours and personal security
  • Chauffeur hire, helicopter, jets and yacht charters
  • Corporate, private event and wedding planning
  • Accommodation and related services

Terms and Conditions of Service

  1. In this Agreement, TLV VIP means the “”Agency”” selected by the customer. The Agency is TLV VIP.
  2. Planning, Booking, Editing, Cancelling Information
  3. In providing travel information, making reservations and other documents to the customer, TLV VIP acts solely as the agent for the travel services provider.
  4. TLV VIP provides modular quotes, tailored to your exact requirements, valid for 7 days and subject to availability
  5. All offers are correct at time of offer – bookings are confirmed only after payment as outlined in the client proposal
  6. Prices are without VAT and some services may be tax excludable according to the law, when paid for by a foreign visitor to Israel with a valid passport
  7. Fees for payments by credit cards are payable by the client
  8. Fees for payments by bank transfer are payable by the client
  9. Credit card details are taken as guarantee for all bookings
  10. Offers are valid for the dated offer and subject to change, including availability, after the offer date
  11. Prices are based on multiple currencies and may differ according to the exchange rate
  12. Final, full commitment and pre-payment at least 30 days required before booking commencement
  13. Bookings requested within 7 days of the start date will be charged by credit card.
  14. Booking confirmations are confirmed by email by TLV VIP
  15. Confirmations are recorded and based on, confirmation emails. Confirmation emails are sent to clients for checking details.
  16. Errors or changes must be notified to TLV VIP in writing in advance of the booking start. Errors or changes in bookings or details that are not notified to TLV VIP, are the sole liability of the client.
  17. Errors or changes in bookings or details that are provided by other forms of communication, such as telephone calls, WhatsApp, social media messages, or emails that are not official TLV VIP booking confirmations, or similar are not accepted as official updates.
  18. Failure to notify TLV VIP of errors or changes, prior to a booking may result in services not being rendered, or as expected and are the sole liability of the client.
  19. Errors or changes to bookings can be made according to the terms and conditions of the booking, which may differ according to the services being offered.
  20. Reservation confirmations with full payment made within 48 hours of the booking date are subject to flexibility on times, substitutions and additional last minute service charges.
  21. Once an itinerary is confirmed, reductions in numbers of attendees upto 10% can be made, more than this is considered cancellation and related fees will be charged for part or whole of that booking
  22. Once an itinerary is confirmed, complimentary changes at management discretion, multiple changes may incur additional service fees
  23. All bookings are tailored to your needs and those of your guests. This means there may be extras outside the itinerary there were not planned in advance. We welcome these updates and changes and will provide services ad-hoc where possible. We try to keep the decision maker of the trip informed along the way but do not guarantee updates until after the trip is completed. Changes and additions to the itinerary will be invoiced separately.
  24. Bookings require a completed booking form, including credit card for guarantee
  25. Non-refundable deposit of 20% required to confirm bookings
  26. Event planning requests will be charged a service fee immediately, redeemable against the final invoice.
  27. Payment in full required 30 days prior to booking commencement
  28. In the unlikely event that full payment is not received within 30 days prior to the start of a booking, the trip maybe be cancelled at management discretion.
  29. If the value of the trip is lowered after confirmation, the difference may be added to the value of the deposit.
  30. Cancellations and / or modifications must be in writing from clients by email and confirmed from TLV VIP by email
  31. Cancellation of all or any part of the itinerary within 2 weeks to 1 week prior to start date, 50% cancellation charge
  32. Cancellation of all or any part of the itinerary within 1 week prior to start date, 100% cancellation charge
  33. TLV VIP may contact you to change your booking status or cancel your booking in some exceptional cases. A full refund will be arranged to you if TLV VIP cancels your confirmed and paid booking.
  34. TLV VIP is authorized to charge outstanding invoices by credit card
  35. TLV VIP operate a late fee policy after one month nonpayment of a dated invoice at a monthly rate of 10% of the total fee owed
  36. Non payment of invoices may result in further late fees and referral to debt collection agency in the city of origin
  37. TLV VIP is an agent and not a direct supplier of services
  38. TLV VIP connects clients with third party suppliers
  39. TLV VIP does not guarantee or insure the travel services provided by any travel services provider.
  40. TLV VIP assumes no responsibility for actions beyond its control in connection with travel services.
  41. TLV VIP is not responsible or liable for any claims, losses, damages, costs or expenses arising out of personal injury or death, loss of enjoyment, upset, disappointment, distress or frustration, loss of or damage to property, accident, delay, non performance, irregularity, or any consequence from them, which may be occasioned through the neglect or default or any act or omission of any travel services provider or any governmental authority or which may be occasioned through weather, equipment failure, labor disputes, sickness, theft or any other reason not within the direct control of TLV VIP.
  42. Contact details are provided with every booking. If passengers do not take the service booked, there is no refund.
  43. If Customs request the opening of passengers luggage, the owner of the suitcase must be present for the opening.
  44. Airport VIP agents can stay with passengers for 1.5 hours. Stewards cannot be involved in security matters. In the event of passengers being delayed (eg due to security, luggage or other matters out of our control), additional waiting time will be required or the VIP agent will be released.
  45. Without limiting the generality of the foregoing, TLV VIP holds Tour Operators Liability Insurance in excess of 10m USD.
  46. TLV VIP interests lie in the safety and comfort of you and your guests during visits to Israel. In cases of ‘Force Majeure’, this clause is considered to be included in contracts to remove liability for natural and unavoidable catastrophes that interrupt the expected course of events and restrict participants from fulfilling obligations.
  47. TLV VIP operates Terms and Conditions to protect client bookings and will offer full refunds, should a client’s country Embassy or the Israeli Ministry of Tourism make an announcement that travel to the region is not advised.
  48. TLV VIP may make its own announcement prior to this, if considered in the interest of clients with the same refund policy.
  49. TLV VIP is not responsible for airline delays, missed flights, misplaced luggage, or other transportation/weather related delays and cancellations.
  50. We cannot prevent delayed flights, security questions, airport traffic or lost luggage. However, once the plane has landed, 60 minutes waiting time is included. Additional waiting time according to each booking.
  51. Circumstances that result in an extension of TLV VIP representative’s scheduled time are subject to an additional fee.
  52. TLV VIP transmits the proceeds from the sale of services to the service provider supplying those services and TLV VIP acts as the service provider’s agent.
  53. In the event that such a travel service provider defaults prior to providing the travel service for which payment has been made, the customer’s sole recourse for refund shall be with the defaulting travel service provider, or from insurance covering such defaults.
  54. TLV VIP disclaims all liability for errors or bias in reservations, fares, or other information provided by any automated reservation system.
  55. By requesting services from TLV VIP whether rendered or not, please note the following clauses: Covenant Not to Hire – The Client accepts and agrees that for the duration of this Agreement and for a period of one year thereafter, whether its termination was voluntary or otherwise, the Client shall not hire or solicit to hire, directly or indirectly, any employee of TLV VIP, or induce or persuade any representative or employee of TLV VIP, to quit or abandon their employment, except if TLV VIP so consents in writing. Without consent from TLV VIP, Client shall be obligated to pay to TLV VIP the sum of $5,000, so as to compensate TLV VIP for the costs incurred in the sourcing, selection and procurement of such services.

Monthly Prize Draw: One social media post is selected every month at random.
The owner of that post will win 100 USD voucher for Airport VIP Assistance that can be booked via our platform.

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